Recognise this? A place where employees can work productively, gaining from the absolute maximum that their IT infrastructure has to offer through the dedicated support of an in-house team, and delivering value for business.
Sadly, that's a vision of 21st Century business that's all too often undermined by a barrage of spam, junk mail, viruses, denial of service attacks and other email borne threats.
Even more frustrating, over-reliance on protection that simply doesn't do its job is increasingly common as spam, viruses and other malevolent 'life-forms' become increasingly sophisticated.
At MSC, we're committed to helping businesses achieve that ideal vision, painlessly and cost-effectively.
Our constantly evolving set of techniques and technologies under the MSCmail banner, proactively managed by us 24/7, prevents every threat from getting close to a user's network. We can even ensure that users continue to access their emails in the event of a catastrophic network failure. And we can help every business user reduce the risk of legislation through assured compliance with internal and external requirements.
eMail Protection
Is email the single most important business tool ever invented? If not, it must be close – and every business knows the agony of disruption, even if for the briefest of moments.
Immense frustration, lost productivity and responsiveness, damaged reputations and IT department overload.
In fact, causing the loss of access to email is potentially the fastest and most effective means of bringing a business to its knees. So every business must do everything it can to protect itself from spam, virus, denial of service, harvest directory and other forms of email-borne attack.
That's where the MSCmail email protection service comes in – and we've made it as simple, cost-effective and straightforward as possible for every customer to gain benefits including:
- Industry–leading detection rates, enabled by the unique multi–layered combination of our filtering technology with the world's leading detection engines
- Real–time, all–the–time virus and spam outbreak protection
- Minimal customer intervention – all email is filtered offsite, threats are quarantined and only clean email is relayed to the server
- Close to zero false positive identification – based on our 'circles of trust' technology – meaning users receive every email they really need
- Painless contacts management due to intuitive, self-learning system
- User control – 'unjunk' links on the system's regular quarantine reports enable individual to retrieve disputed mails
- Easy, integrated management of every email account, including individual users, their aliases and the groups they're part of
- Straightforward setting of access and responsibility levels for every user
- Full management reporting to measure protection effectiveness
- Continuous reputation management through outbound zombie protection.
How it Works
The MSCmail email protection service acts as a complete defensive barrier, protecting your email server and employees from threats. All email is passed through multiple threat detection engines including spam, virus and fraud detection engines. Threats are safely quarantined and only clean email is relayed to your email server with the entire process taking place in a fraction of a second.
We apply a multi-layered approach to security with a hosted platform comprised of many third party filtering engines, each industry proven in their own right. The layered approach mitigates the risk of any one engine failing to catch unforeseen email borne threats, and with constant monitoring and review we are in a position to swap out non-performing filters for improved solutions if the need arises. In addition, a number of advanced filtering techniques have been developed by MSCmail as our knowledge and understanding of how spammers operate deepens, and also in response to new threats as they arise. It is the synergy derived from this combination that allows us to deliver industry leading detection rates and achieve premium grade status from the independent West Coast Labs organization in recent tests.
Deployment
A key advantage of MSCmail is the speed of installation. Corporate and institutional email is redirected to pass through a redundant mesh of secure international data centres through a straightforward MX-Record adjustment.
The End User Experience
For the end user, MSCmail offers effective anti-spam, anti-virus, and anti-phishing filtering with very low false positives. From an email application interface perspective, there is nothing different about email transmission and retrieval procedures as far as the user is concerned. With MSCmail, managing the database of legitimate email contacts is painless because our system is self learning. Users periodically receive an intuitive report by email listing the various mails which have been quarantined. This Junkbox Summary Report is an html formatted email with 'unjunk' links positioned next to each blocked email, enabling the user to retrieve a disputed email by simply clicking 'unjunk'.
Circle of Trust
It's impossible to develop for every business a definitive set of rules that identifies what is spam and what is not – what may be an illegitimate word for one company is core to another's business. And business relationships are complicated, involving network upon network of different but interrelated contacts.
This is why false positives can be such a problem for businesses that use many spam detection and filtering solutions. It's also why MSCmail delivers the lowest incidence of false positives in the industry.
It's because our unique 'Circles of Trust' technology recognises email patterns and relationships. Intuitive and powerful, it allows words that are usually stopped by anti-spam engines to be received by legitimate recipients, even if their relationship with the sender is only through a shared third (or even sixth) party.
Most important, it works – giving users the confidence that they are receiving all the emails they should. |
